History -- MS Dynamics CRM

• Microsoft CRM 1.0


Microsoft CRM 1.0 launched in January 2003.

• Microsoft CRM 1.2

Microsoft CRM 1.2 was released on December 8th 2003[3]. Microsoft CRM 1.2 was not widely adopted by industry.

• Microsoft Dynamics CRM 3.0

The second version was rebranded as Microsoft Dynamics 3.0 (version 2.0 was skipped entirely) to signify its inclusion within the Dynamics product family and was released on December 5th, 2005 [4]. Notable updates over version 1.2 are the ease of creating customizations to CRM, the switch from using Crystal Reports to Microsoft SQL Reporting Services, the ability to run on Windows Vista and Outlook 2007, and support for Exchange 2007.

Significant additions released later by Microsoft also allowed Dynamics CRM 3.0 to be accessed by various mobile devices and integration with Siebel.

This was the first version that saw reasonable take up by customers.

• Microsoft Dynamics CRM 4.0

Dynamics CRM 4.0 introduced in December 2007 . It features multi-tenancy, improved reporting security, data importing, direct mail merging and support for newer technologies such as Windows 2008 and SQL 2008 (Update Rollup 4).

Dynamics CRM 4.0 also implements CRM Online, a hosted solution that is offered directly from Microsoft. The multi-tenancy option also allows ISVs to offer hosted solutions to end customers as well.

Dynamics CRM 4.0 is the first version of the product which has seen significant takeup in the market and passed the 1 million user mark in July 2009 .

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