The famous Vanilla story --
This
is a weird but true story ... A complaint was received by the Pontiac Division of General
Motors:
This is the second
time I have written you, and I don't blame you for not answering me, because I
kind of sounded crazy, but it is a fact that we have a tradition in our family
of ice cream for dessert after dinner each night. But the kind of ice cream varies
so, every night, after we've eaten, the whole family votes on which kind of ice
cream we should have and I drive down to the store to get it.
It's also a fact
that I recently purchased a new Pontiac and since then my trips to the store
have created a problem. You see, every time I buy
vanilla ice cream,
when I start back from the store my car won't start. If I get any other kind of
ice cream, the car starts just fine.
I want you to know
I'm serious about this question, no matter how silly it sounds: 'What is there
about a Pontiac that makes it not start when I get vanilla ice cream, and easy
to start whenever I get any other kind?'"
The Pontiac
President was understandably skeptical about the letter, but sent an engineer
to check it out anyway. The latter was surprised to be greeted by a successful,
obviously well educated man in a fine neighborhood. He had arranged to meet the
man just after dinner time, so the two hopped into the car and drove to the ice
cream store. It was vanilla ice cream that night and, sure enough, after they
came back to the car, it wouldn't start.
The engineer
returned for three more nights. The first night, the man got chocolate. The car
started. The second night, he got strawberry. The car started. The third night
he ordered vanilla. The car failed to start.
Now the engineer,
being a logical man, refused to believe that this man's car was allergic to
vanilla ice cream. He arranged, therefore, to continue his visits for as long
as it took to solve the problem. And toward this end he began to take notes: he
jotted down all sorts of data, time of day, type of gas used, time to drive
back and forth, etc. In a short time, he had a clue: The man took less time to
buy vanilla than any other flavor. Why? The answer was in the layout of the
store.
Vanilla, being the
most popular flavor, was in a separate case at the front of the store for quick
pickup. All the other flavors were kept in the back of the store at a different
counter where it took considerably longer to find the flavor and get checked
out. Now the question for the engineer was why the car wouldn't start when it
took less time.
Once time became the
problem — not the vanilla ice cream — the engineer quickly came up with the
answer: vapor lock. It was happening every night, but the extra time taken to
get the other flavors allowed the engine to cool down sufficiently to start. When
the man got vanilla, the engine was still too hot for the vapor lock to
dissipate.
Moral of the story:
even insane-looking problems are sometimes real.
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